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Natural Language Speech Recognition

Natural Language combines advanced speech recognition and voice response technologies to create sophisticated, voice-enabled applications.

How would you prefer to access information - wade
through a menu of options, or ask a simple question
and get a precise answer? After all, the most natural
way for people to interact with a system is the
spoken word.

Our applications understand conversational sentences making it possible for your customer to talk to your automated system as naturally as they would a customer service representative.

Why Speech?

Rapid ROI
Gartner Group says companies with more than 50 call-center agents using speech recognition will see a payback in 9 to 18 months.

• Automate a higher percentage of agent calls
• Shorten touch-tone call duration
• Reduce ongoing training costs

• Improve Customer Retention
• Reduce Operating Costs
• Expand Distribution Channels: It's all about choice!
• Increase Security

Provide Better Customer Service
Faster
More Convenient: Anytime, Anywhere!

• 24 hour servicing
• Save expense
• Increase revenue
• Improve the caller's experience
• Extend customer self-service to the telephone
• Improve your company image

Better than Touch-Tone Systems
Transactions are easier and more natural than touch tone applications

• Buy 200 shares of AT&T at the market price
• Transfer $350 from savings to checking
• I want to fly from Denver to Chicago
• What is my balance?

• Eliminate navigating through touch-tone menus — a limited
and unnatural interface
• Customers get results more quickly

Better than Live Agents

• Customers will not face lengthy hold times or long
processing time
• Customers will get consistent service
• Customers will have 24 X 7 access
• Expand service offerings

Increase Security Using Speaker Verification
Caller reactions to speech:

• 87% overall satisfaction rate
• 84% felt that speech was better or the same as talking to a
person
• 80% felt that speech was better or the same as using touch tone
• 84% felt that speech was better or the same as using the Web

A field of dreams...limited by your imagination.
Call NFTI now to get started!